FAQ

Q: How does this work?

A: We do all the shopping, chopping, dicing, slicing and other necessary preparation. You select 6, 8, or 12 entrées from our monthly menu of 14 entrées and register for a self-assembly session, pick up service or delivery.

If you select a self-assembly session you may arrive anytime during the designated time-frame. Upon your arrival you will find that we've done all of the ingredient preparation, allowing you to spend just an hour or two with us to assemble up to a month’s worth of fully-prepared meals.

If you choose pick up or delivery, then you leave all the work to us. Please arrive at Entrée Kitchen during your selected pickup window or look forward to seeing us at the designated time for delivery.

Q: I’m a busy person, will this really save me time?

A: Definitely! You can prepare up to a month’s worth of meals in one to two hours. Once you have our meals at home, because all of the assembly has been done at Entrée Kitchen, your dinner can be on the table in about 30-40 minutes, in most cases.

Q: Is it possible to pick up dinner on my way home from work?

A: Yes, we are happy to prepare a meal on short notice, in fact, we now offer 4-5 fresh entrée options each week, starting Monday at 4:30 through Friday. Please give us a call to learn about this week's options or register for our email list and receive the weekly menu by email on Sundays.

Q: Will you deliver to my home or office?

A: Yes, we deliver throughout the Western Suburbs. Please check our delivery area. If you don’t find your location listed there, please give us a call. It is possible to have delivery anywhere in the Chicagoland area for an additional service fee.

Q: Would you set up delivery service to my company or organizations?

A: Yes, we presently offer a corporate delivery program to multiple companies throughout the Western Suburbs. If your Company or organization is interested in offering this no-cost benefit to their employees or members, please let us know.

Q: What if 6 servings are too many for my household?

A: You may select the ”split” option your entrees giving you two 3-serving portions instead at no additional cost!

Q: May I split my order with a friend?

A: Most definitely, when placing your order select the split option and then provide us with your friend's name under the special notes section of the order forms. You can choose to take his/her order with you when you take yours or your friend can pick up his/her order separately. The choice is yours.

Q: Do I need to freeze my meals?

A: Yes, all of our entrees are specifically created so that you can freeze them to enjoy them throughout the month. In fact, we recommend keeping only one or two items out of freezer as a maximum so that these may be enjoyed within a day or two of bringing them home. The rest of your entrees should be frozen and then thawed for approximately 24 hours prior to cooking them.

Q: Must I thaw my entrees prior to cooking?

A: Our entrees are specifically created to be frozen and thawed for 24 hours prior to cooking. We do not recommend that entrees be used directly from the freezer to ensure product quality unless it is specifically labeled to be cooked from frozen, like our pizzas or seafood entrees.

Q: What does an Entrée Kitchen Meals & More Member Savings Plan include?

A: Choosing a membership plan ensures that you receive the best pricing with Entrée Kitchen, saving of 10% on our entree packages and 20% on sides, desserts and retail purchases.  We include 2 or 4 pick-up upgrades with your membership, plus 2 free delivery upgrades and a free side or dessert sampler just for activating your membership.  Plus you'll enjoy other perks and savings of up to 30% with our Meals & More Member Savings partner businesses.

Q: What is the cost of your Meals & More Member Savings plan?

A: Membership is completely free! We do, however, ask our customers to make a monthly financial commitment to pay their membership (entrée package) fees on the first of each month. In the case of a monthly membership, you lock in your on-going savings by allowing Entrée Kitchen to make a recurring charge to your credit card. For a 9-month membership (nine purchases within one year), we simply prorate the annual program cost into a monthly charge to your credit card. This method simplifies your life even further by putting payments on auto-pilot!

Q: Can I bring a friend, spouse or child with me to my meal assembly session?

A: Yes, the more the merrier! We ask only that when children accompany adults they be of an age to participate in the process with their parents.

Q: What if I have allergy concerns and/or would prefer to leave out a certain ingredient?

A: All of the nutritional information and recipe ingredients can be found on our website. Please check under the menus tab where you’ll find the information for each recipe directly below each recipe. If you would like to leave out or adjust a recipe to your personal taste, you are more than welcome to do this.

Q: What are your portion sizes?

A: We have built our recipes upon portions sizes that support good health and nutrition. For example, our poultry and meat recipes are based on a 4 oz. portion of the called for protein. We feel this is important to support you in your desires to maintain a healthy lifestyle.

Q: May I order just sides or desserts?

A: Absolutely! Many of our customers rely upon our wide variety of "Perfect Pairs" and "Sweet Endings" to round out their meals or as a delicious short-cut when entertaining. Impress your guests with items from our Perfect Pairs Menu like Rustic Twice Baked Potatoes, Asparagus with Smoked Provolone and Bacon, or choose decadent desserts from our Sweet Endings Menu like Chocolate Peanut Butter Bliss, Blueberry Pineapple Crumble or one of our specialty pies. We have many more selections from both our side and dessert menus to enjoy. Please check out our complete offering under the menu tab.

Q: I’m following a special diet plan. Do you provide the nutritional information for your recipes?

A: Absolutely, we want our customers to feel completely confident in their menu selections. You will find our nutritional information and ingredient lists under the menu tab below each individual recipe.

Q: May I purchase individual entrees?

A: Although purchasing our entrees in a package format is the most economical way to purchase, you may certainly buy individual entrees.

Q: Do you offer breakfast options or bread/dinner rolls to compliment the meals?

A: Yes we have a multiple breakfast options to get you out the door quick with a healthy breakfast in hand.  We also have many of quick freezer to oven bread and dinner rolls that are ready in about 10 minutes.

Q: How do I bring my meals home?

A: We are always looking for ways to be more environmentally friendly so we encourage our customers to bring their own laundry basket or cooler to transport their purchases home, however, should that not be possible, we do have brown paper bags that we use for packaging as well, not to worry!